The Returns and Exchanges Policy described below applies to all purchases made through the RPM Harley-Davidson website in Canada. Items purchased online from the RPM Harley-Davidson website can only be returned to RPM Harley-Davidson.
Online purchases made at rpmharleydavidson.com are valid for exchange or credit within 30 days from date of shipment. Your return form and invoice show a postmarked date indicating the last day you can return your merchandise by mail or in store.
The following return policy applies only to purchases made online at rpmharleydavidson.com.
We do not issue refunds.
Upon presentation of the electronic receipt, we will exchange merchandise new, unused and in its original packaging within 30 days of receiving the email from RPM Harley-Davidson confirming your purchase.
We only accept returns of clothing and accessories that bear their original labels and are in their original condition. Items with scratches, scuffs, stains and hair will not be accepted.
Some items cannot be returned
Socks (stockings), underwear, swimwear, personal care products, jewelry, suitcases, motorcycle helmets, bandanas, hair accessories, scarves, books and magazines, and final sale items cannot be reimbursed as indicated in the product description.
Keep the labels
The original product label must always be attached to the product if you wish to return it. If the label is not there, we will not be able to accept the return.
Please note that if the above conditions are not met, RPM Harley-Davidson reserves the right to refuse to process the return.
We will be happy, upon presentation of the electronic receipt, to repair or exchange any defective merchandise by contacting us at 418-699-7766. If the defective merchandise cannot be repaired or exchanged, your purchase will then be credited to your account. However, this warranty does not cover normal wear and tear, excessive use and accidental breakage.
Instructions for returns
Return to store only
To avoid shipping costs, you can return the merchandise to RPM Harley-Davidson at 3340 rue Panet, Jonquière.
Please follow the instructions below:
- Return the unused / undamaged item (s) in the original packaging with all instructions, parts and accessories to ensure credit to your account.
- Bring your electronic invoice with you to the store as proof of purchase and amount paid.
- To ensure credit, items must be returned within 30 days of receipt of the email from RPM Harley-Davidson confirming your purchase.
If you have any further questions, please contact us at 418-699-7766, toll free: 1 866 955-6686 or send an email to firstname.lastname@example.org
- Free delivery in Canada with purchase of 150$ or more.
- Gift cards are not accepted for payment for online purchases.
- Shipping costs will not be refunded.